FAQ
HOW DO I INVEST IN THE FUND?
The Fund is presently closed to new investment.
WHAT IS THE MINIMUM INVESTMENT I CAN
MAKE?
The minimum initial investment is $10,000. You can increase your
investment at any time, by a minimum of $5,000.
HOW SECURE IS MY INVESTMENT?
Investors funds are placed into a single pool and is then only advanced
to borrowers who are able to meet very strict loan approval procedures.
Funds are secured by cash in the fund trust account and a pool of
first mortgages, which spreads the investment risk over all properties,
not just one.
Our very strict lending criteria requires that borrowed funds do
not exceed 80% of the value of the property determined by an approved
valuer, and all loans must be secured by a first mortgage.
HOW LONG DO I NEED TO INVEST FOR?
You can choose between 6, 12 or 24 month terms with the rate of your distribution varying according to the length of the
term.
WHAT ARE THE DISTRIBUTION RATES?
The current rates are 7% p.a. for the 6 month term, 8% p.a. for 12 months and 8.5% p.a. for 24 months. These rates are the distribution rates net of fees and charges. The rates are variable, may change over the term of the investment and are not a forecast. Past performance is not an indication of future performance.
HOW ARE DISTRIBUTIONS PAID TO YOU?
For all investment terms, distributions of income will be distributed monthly in arrears by electronic funds transfer (‘EFT’) into the financial institution account nominated in your application form, unless you make other arrangements with us.
CAN YOU MAKE WITHDRAWALS?
From the 29th January 2009 withdrawals have been suspended.
DISPUTE RESOLUTION
Complaints can be made:
(a) by telephone to the Complaints Hotline on 1800 644 805;
(b) to the Complaints Contact Person Gina Sly;
(c) to individual staff members (with whom the Complainant has had dealings);
(d) to the Company generally,
Complaints can be made in the following forms:
(i) by telephone 07 5538 6766;
(ii) by written letter PO Box 1242 Surfers Paradise QLD 4217;
(iii) by facsimile 07 5538 6934; or
(iv) by email gsly@shsl.com.au.
Resolution Process:
Where a complaint is received SHSL must within 5 business days send written notification of the complaint. The Complaints Contact person will then proceed to investigate the complaint and a determination will be notified in writing within 30 business days. Should the complaint remain unsolved at this point than it will be referred to Senior Management for consideration.
SHSL is also a member of the Financial Ombudsman Service to which members can refer unresolved complaints:
Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001
Telephone: 03 9613 6399
Facsimile: 03 96136399
Internet: http://www.fos.org.au
Email: info@fos.org.au
